Our Top 5 WordPress chat extensions!

The impact of live chat on your customer relationship is huge. Adding a WordPress chat extension can be a real boost to your business performance. That's why we're featuring our top 5 best WordPress chat plugins.

From a customer's viewpoint, it could be challenging to consent to fill out a contact form in the 5G era. Instant messaging and LiveChat have gone from a luxury to a prerequisite for customer service. Given the choice between an instant chat and a deferred message by email or form, the decision is quickly made for a web page or site. Interested in integrating a WordPress live chat into your site? Choose from the top five plugins listed below to find the WordPress chat extension that best meets your needs.

1. ChayAll

This is the French startup at the moment when it comes to B2C conversational solutions, so if the WordPress chat extension by ChayAll is in the lead, it's because it combines all the right points. We particularly like how it integrates the most used instant messengers with Live Chat on a single platform. Its sleek interface will quickly make it the pillar of your customer relations, regardless of your site's focus. RGPD and DSP 2 compliant, ChayAll's WordPress chat extension naturally takes the lead in our top 5.

Wordpress chat extensions

What we like about ChayAll's WordPress chat extension

What we like less about ChayAll's WordPress chat extension

2. LiveChat

As its name suggests, the company Live Chat offers communication solutions for businesses. Best known for its eponymous WordPress chat extension, this Polish company founded in 2002 has managed to make a name for itself. The WordPress Live Chat is quite powerful and intuitive. Besides ChayAll, it' s one of the only WordPress chat extensions that doesn't slow down page loading speeds for visitors.

What we like about Live Chat WordPress online chat

What we like less about the Live Chat WordPress extension

Wordpress chat extensions

3. Tidio Live Chat

Let's stay in Poland with this promising startup that offers customer service automation solutions through chat. Best known for its chatbots designed for SMEs, Tidio's WordPress chat extension is a kind of Swiss Army knife of conversational commerce. It includes a Live Chat, but also Facebook Messenger plus an emailing tool. Below is an overview of this WordPress chat plugin's strengths and shortcomings.

What we like about Tidio's WordPress Livechat

What we like less about Tidio's WordPress chat extension

4. Zendesk Chat

Veteran web marketers and customer service professionals know this WordPress chat extension by its former name, "Zopim". There was a time when Zendesk was a forerunner in this field. Since its creation in 2007, this American company has invested in the segment of CRMs, APIs and technical support. Its WordPress chat extension isn't perfect, but it has some assets to bring to the conversation.

What we like about the Zendesk WordPress chat extension

What we like less in the Zendesk WordPress chat extension

So what's the difference between a widget and an extension?

Widgets allow you to improve the user's navigation. For example, thanks to an application you can display web page menus without having to enter the page's code. On the other hand, extensions allow you to add features to your website (like LiveChat). Whether free or paid, a single function tool or with a wide range of possibilities, there are extensions for every need.

the many ways

5. Pure Chat

The American startup Pure Chat closes our top 5 best WordPress chat extensions. Designed for entrepreneurs and small businesses, this LiveChat stands out thanks to the many ways to trigger the instant chat window for visitors. Note that Pure Chat was bought by Ruby in October 2020.

What we like about Pure Chat's WordPress chat extension

What we like less about Pure Chat's WordPress chat plugin

How do I install a WordPress chat plugin on a website or webpage?

There' s nothing easier than integrating a chat plugin on your website or webpage! This step-by-step tutorial shows you how:

Why install a WordPress chat extension on your website or webpage?

Personalization, improved user experience, stronger customer service, potential customer growth... Integrating a WordPress chat extension has lots of benefits for your business, not to mention the positive impact on your online reputation. So, how do you do it? Be sure to check out our article dedicated to the benefits of WordPress chat extensions!