We were looking for an efficient and modern way to communicate, one that met the new expectations of our customers. Many of our customers use their cell phones to communicate through Messenger, Instagram, or via our website. Because WhatsApp and Messenger are widely used in France, we didn’t want to discourage our web visitors to reach us through these means of communication. Thanks to ChayAll -which brings together multiple messaging channels on a single platform- customer messages are a lot easier to manage and customer satisfaction is guaranteed!
Absolutely, we have greatly increased our productivity. Exchanges are a lot faster than over the phone, and we can manage several conversations at once. The fact that we receive all the messages on a single platform also allows us to save time in message management. Everything is centralized, it's really convenient! As to our customers, they are better accompanied during their purchases now that we can efficiently send them some photos, for example, or links to our product sheets. Exchanges on WhatsApp, Messenger or even Live Chat are great and create a real bond between us and our customers.