CY Paris Cergy University offers a lot of training on many subjects: law, economics, languages, sports, social professions, engineering, science… Installing the messaging system only on the home page would have been quite complicated, especially to answer all the messages. We therefore decided to install the messaging services on the main page of each department in order to distribute the messages received by topic. A few teachers and students immediately responded to the questions asked. Thus, we did not lose any student: we informed them on the page where the training took place, we answered their questions ... Finally, we welcomed them as we would have done in physics within our establishment. I was delighted with the quality of the exchanges and the students felt more comfortable than face to face to communicate.
Set up Messenger and WhatsApp, at least, on your website. And plan a permanent reception on the Live chat. In fact, the asynchronous side of these channels is very interesting: even when we replied to the messages two days later, the conversation continued. Students are notified of our reply, which makes it simple to handle conversations. Thanks to immediacy, we maintain a privileged link with the students.