Facebook Messenger is fighting for the first place as the favorite messaging app with WhatsApp. Therefore, companies that have customers all over the world are interested in integrating the app into their websites. For instance, this messaging app has more than 1.3 billion users. Only WhatsApp, which belongs to the Meta group (ex-Facebook), does better, with 2 billion users.
Whether they are subscribers to your Facebook page or not, your website visitors will probably prefer to click on a Messenger button rather than call or email you. Don't forget that they use this app daily. By aligning yourself with user preferences, you encourage contact and maximize your business opportunities. Your customers will be more receptive to your message and more likely to buy your products.
In addition to highlighting your products thanks to its features (image carousel, catalog, QCM, CTA buttons...), Facebook Messenger encourages your customers to take action. The statistics are clear: Facebook messenger is a real conversion catalyst. Why? Nearly a third of all customer messages received by businesses via Facebook Messenger are firm orders for products.
Also, 76% of customers want to purchase products via messaging. By integrating a Messenger chatbot API with your website, you can ensure that your customers receive quick responses. As a result, they will be able to move faster through the sales process. In other words, this app and its chatbot will be the boost your business has been waiting for!
Since 2016, Facebook Messenger has been offering its business users to automate their exchanges with their customers through messages. This way, Facebook has created Messenger chatbot API, a messaging solution that it's easy to set up and does not require special technical knowledge when you want to install it.
The "Messenger chatbot API" is simply a conversational bot that you can create and configure on Facebook Messenger. Similarly, depending on your needs and the flow of messages you have to manage, you can choose from several automation options offered by Facebook.
ChayAll allows to implement a chatbot on Messenger, but also on other channels like:
In addition, with ChayAll, you can create a chatbot on all these digital channels. Our software allows you to contact your chatbot by scanning a QR Code with your smartphone. It's ideal to optimize your customer experience in a store.