The first thing that you're going to need to do is you need to log into your account. When you are in there, go to the left side menu and click on messaging channels. The first requirement for building a chatbot is that you need to have a messaging channel already set up. If you have any questions about this you can go to our support page to learn how to set up messaging channels for your website!
Now for you to build a chatbot, you need to click on the bot builder icon next below the messaging app you want to use.
When you click on the icon you can see everything you need. Now, if you want to navigate through your work, you can hold the left click of your mouse. And you can also zoom in and zoom out using the mask crawl of your mouse. You also have at your disposal the undo button. If you wanna, you know, to undo the changes or any action that you did.
And of course, the zoom in and zoom out buttons. You also have the Save button if you want to save your work. If you want to go back, you have the Back button here. Now, this is the most important part of the chatbot. These are the actions and they are the building blocks of your chatbot.
The first thing you are going to see is the default actions on your chatbot. Now, this is always going to be the first thing that you're going to see on your chatbot to start your bot action. And what this is, is it will show up or it will show the welcome or the absence message of your account. (The part where it says: start your bot)
After setting up the automatic or welcome message, which is basically if a client or a customer chats you within the business hours if it's outside the business hour is going to show the absence message.) So let's go back to the chatbot.
to start building the conversation you are gonna add attacks to your chatbot. Whatever you want your chatbot to say or mentioned. Let's say you wanted to ask, you know, how, how can I help you? and easiest step.
To add text or any other things to your chatbot go into action. It's very easy.
Now image, well, basically, you're just gonna put an image in there. chatbot. image is you can upload an image here? And URL is the same thing, where you're going to be putting a URL into your chatbot, you can put in a title? And the URL itself and even an image?
We have many options for you! You can create a direct link to a sales agent, or personalize even more the chatbot and create trees! To check how to do all of these things you can check this video, where Aaron, our customer success manager will explain it to you!
Now, you already created a chatbot for WhatsApp, but you want to do it for the other messaging channels. The good thing about this is you don't have to recreate your bot builder into all the messaging channels because you can just as easily, you know, copy and paste them, to other channels!
So you know, it's quite easy, right? But there are a lot of tricks that you can do with a bot builder! Using a chatbot for business can come in handy for your business. So don't waste any more time or resources and build your chatbot with ChayAll!