After having (almost) relegated SMS to oblivion, WhatsApp and its instant messaging have naturally imposed itself in the business world. WhatsApp Business solutions, developed by Facebook, are reinventing customer service. How to install a WhatsApp chat onto your website without any technical skills? Find the answers in this step-by-step guide provided by ChayAll!
Old school customer service is dependent on phone support, contact forms, and emails. Indeed, this approach has been problematic in many ways:
Don't let this wobbly triptych ruin your customer relationship and your business opportunities. It's better to go modern and use online chat! Installing a WhatsApp Business API chat is finally meeting the needs of two billion users. WhatsApp is the most used instant messenger in no less than 133 countries worldwide.
Installing a WhatsApp Business chat on your website affects your business performance on two levels:
In conclusion, the WhatsApp chat will allow you to exchange with your customers and prospects on familiar ground. Conveniently sitting in their comfort zone, they will be more receptive to your discourse in instant chats and therefore more willing to trust you. Isn't that the ultimate goal of customer service?
WhatsApp's online chat will first help you to eliminate the hidden costs of customer relations. No more network infrastructure, no more toll free numbers, no more call center agents, no more training, etc. WhatsApp chat will also help you gain in productivity thanks to the multiple instantaneous discussions that can be managed at the same time.
Did you know this?
It is possible to manage up to 7 conversations at the same time through a single screen! A significant time saving that is not optional in the day of a company manager.
Installed on your site, the WhatsApp chat will allow you to :
Chatting via WhatsApp allows you to enrich the content of a conversation! It is, in fact, possible to send several media in your messages:
When we talk about setting up a WhatsApp chat, we are talking about the. As opposed to WhatsApp Business and WhatsApp Business Web, which are designed for small businesses, the API will boost your customer service:
Unlike WhatsApp Business, the API is not an application (sic) that you install from Google Play or the App Store. In fact, WhatsApp has entrusted its authorized partners to deploy the solution. This is both a guarantee of compliance with good security practices and the provisions of the GDPR. ChayAll is one of them. We take care of the entire process of installing WhatsApp chat on your website. So you can focus on your core business.
ChayAll provides you with a virtual number! For your privacy, we provide you with a virtual number with which you can use WhatsApp chat! It doesn't matter if you have an Android phone or an iPhone with iOS, the number will be operational and you will be able to view it without any restrictions.
Don't worry, because installing the ChayAll solution that implements WhatsApp chat onto your website doesn't require any coding or source code manipulation. Simply install the WordPress WhatsApp plugin and choose the messengers to integrate into your site. Indeed, the free ChayAll plugin centralizes the most used messengers: WhatsApp Business API, but also Facebook Messenger, Apple Business Chat, Live Chat and Google's Business Messages. Just follow these steps to install your WhatsApp chat plugin and transform your customer relationship:
Oops, did you get lost on the way? Then watch our step by step video tutorial.
Some Internet users will be delighted to find a website offering WhatsApp chat by searching on Google. But some of your customers will prefer to send you messages from other social media applications.
Tap on the chat applications you want to start chatting with.
Choose the chat solutions and their icons that you want to add to your website. Thus, it doesn't matter which application or chat solutions are installed on the user's smartphone. They will be able to reach you by clicking on the button of their preferred chat solution. Good to know:
What you should know Although each application has its own parameters and particularity, it is possible to send several media on each of them: photos, images, files and links. The storage of messages is managed by ChayAll and its discussion platform for all applications.