So, you've made the winning choice to install an instant messaging plugin on your site? Congratulations! You can now offer customers and prospects the ability to interact with you in real time while cutting down on the costs of your customer relations. You’ll no doubt notice a before and after for instant messaging on your site! But for now, let's take a look at the three golden rules for choosing the best WordPress instant messaging plugin to boost your sales.
It's simply an extension that adds extra features to your WordPress site. In this case, it's the instant messaging feature, allowing your customers and prospects to communicate directly with you through their favorite channel. No more time-consuming contact forms, spam emails or frustrating phone calls!
ChayAll's instant messaging plugin will display instant messaging buttons on every page of your site. Visitors will just have to click on the button of their choice. They’ll then be able to start a conversation with you in a smooth, fast and secure way. It's smart, it's safe and it's surprisingly simple!
The instant messaging plugin changes your whole site, and for good reason! More than a simple communication tool, it adds spontaneity and user-friendliness to your site while humanizing the customer relationship. These days we know that nine out of ten consumers prefer to communicate with brands (source) via instant messaging rather than the phone. So you can see just how much an instant messaging plugin can boost your sales!
In a nutshell, the major benefits of a WordPress instant messaging plugin are:
ChayAll is a French startup that came up with the great idea of centralizing several instant messengers in a WordPress plugin: WhatsApp Business API, Facebook Messenger, Live Chat, Apple Business Chat and Google's Business Messages. The ChayAll developed WordPress plugin is designed to provide a smooth and easy experience for both users and businesses.
Heading to Szczecin, Poland, where the startup Tidio has its HQ. Specializing in customer service automation solutions, the company is best known for its chatbots. As the name suggests, the Tidio Live Chat plugin integrates a live chat onto your WordPress site, but also a chatbot, an emailing tool and Facebook Messenger. Like ChayAll, the Tidio plugin is customizable to fit your company's graphic design. It also allows you to send an email to visitors who leave your website, as long as they have filled in their email address beforehand (beware of RGPD compliance).
Founded in 2007, Zendesk Inc. is an American company specializing in customer service solutions. Listed on the New York Stock Exchange, the company is active in 150 countries. What sets the Zendesk WordPress plugin apart is its ability to set triggers to automate certain Live Chat actions. Users who linger on a page can receive automatic messages from the Zendesk plugin. You can also feed your customer database to have the right information at the right time.
PureChat was founded in 2012. This Arizona-based American company offers entrepreneurs and VSEs a chat plugin to communicate with their customers. Pure Chat was acquired in October 2020 by Ruby and now plays a role in the entire purchasing process. Its main advantage lies in its ability to define the action that triggers the live chat to appear (scroll, click on a link, etc.)
Drift was launched in 2015 by a venture capital fund led by the founders of Latinx. The WordPress instant messaging plugin offered by Drift provides a live chat solution, with the ability to set up notifications via Slack. The widget allows you to add an "offline" or "away" status. The tool also notifies you when a visitor opens a page multiple times so you can offer personalized customer service.
JivoChat was born in January 2012 and offers conversational solutions in 20 languages. The JivoChat WordPress instant messenger plugin offers live chat but also a button to call and send email. The plugin aims to be omnichannel, supporting some instant messengers like WhatsApp, Facebook Messenger and Telegram. It's one of the only plugins that offers (in its paid version) customization of the widget display by geolocation.
Avoid WordPress plugins that only support one instant messenger. Here's why:
The instant messaging plugin developed by ChayAll supports the five major instant messengers: WhatsApp Business, Facebook Messenger, Live Chat, Apple Business Chat and Google's Business Messages. Convenient, intuitive and fast!
We're striving to be intuitive for your prospects, customers, etc. but also for you! The whole point of a WordPress instant messaging plugin is to improve customer relations. So how can you offer your prospects and customers a quick response if you find your instant messaging plugin hard to use?
You should then choose a WordPress plugin that centralizes all messages, regardless of their source, on a single administrative interface. ChayAll's instant messaging plugin allows you to view all the messages that come to you on a single, uncluttered interface. So there’s no risk of missing a request and you won't lose any business opportunities!
As you can imagine, the whole point of instant messaging lies in its ease of use, speed and flow of communication. Don't venture into installing an "exotic" instant messaging plugin that involves risky maneuvers like :
The best instant messaging plugins are those you can install directly from WordPress' "Plugins" page. That's the case with the ChayAll instant messaging plugin, which clearly ticks all the right boxes. Here's a short video to guide you in the installation process:
You should know that there's another way to integrate the WordPress instant messaging plugin! Try it out!
Ready to reinvent your customer service relationship to boost sales? Let's get started!