Thanks to ChayAll, you integrated various instant messaging systems into your website: WhatsApp, Messenger and Live Chat. Why?
We were looking for an efficient and modern way to communicate, one that met the new expectations of our customers. Many of our customers use their cell phones to communicate through Messenger, Instagram, or via our website. Because WhatsApp and Messenger are widely used in France, we didn’t want to discourage our web visitors to reach us through these means of communication. Thanks to ChayAll -which brings together multiple messaging channels on a single platform- customer messages are a lot easier to manage and customer satisfaction is guaranteed!
Did the integration of instant messaging on your website allow you to reach your set goals?
Absolutely, we have greatly increased our productivity. Exchanges are a lot faster than over the phone, and we can manage several conversations at once. The fact that we receive all the messages on a single platform also allows us to save time in message management. Everything is centralized, it's really convenient! As to our customers, they are better accompanied during their purchases now that we can efficiently send them some photos, for example, or links to our product sheets. Exchanges on WhatsApp, Messenger or even Live Chat are great and create a real bond between us and our customers.
Have you seen a change in visitor behavior since integrating WhatsApp, Messenger and Live Chat into your site?
Yes again. More visitors contact us through messaging systems rather than over the phone, especially for those recurring questions, such as our opening hours, for example. The buttons on the website are clearly visible, but they don’t overcrowd the page. They catch a corner of your eye and encourage you to contact us. It’s a good way to accompany our customers all the way to check out! We can advise them, direct them to other pages or products. Everything is much simpler and more efficient with WhatsApp, Messenger and Live Chat!
What are the features of these instant messengers that appealed to you the most?
Being able to send content with images of our products helps us a lot with our sales. Our customers appreciate the fact that we can send them additional images of utensils and share demo videos through the channel they already use daily. The fact that exchanges are asynchronous also allows us to manage several conversations at the same time.
Why did you choose ChayAll to integrate instant messaging on your site? Are you satisfied with the solution?
We found ChayAll on the Internet! It corresponded perfectly to what we were looking for, namely, an all-in-one solution allowing us to group all our customer messages on a single platform. The fact that we could integrate this feature easily and then monitor performance in real time was a real advantage of ChayAll over all the other solutions on the market! ChayAll’s integrated solution also came at a very attractive price. The quality/price ratio is excellent! We are delighted and so are our customers! We are now more productive in the management of customer relations, have improved the quality of exchanges and our customers’ experience is much improved thanks to the functionalities of these new channels!
Répondre dans les meilleures conditions
Xavier Oury Founder of Vialala
Why did you choose ChayAll? Are you satisfied with what it offers?
We found ChayAll on the Internet and they are the only ones who offer a real instant messaging management solution in SAAS mode. The ChayAll solution is complete, efficient, ergonomic …and really cheap! Being able to integrate several channels on our website, emails and search engines, manage discussions, have an eye on your performances and create a chatbot through a single platform... we couldn’t say no! We are delighted with the results already achieved through WhatsApp! We will now enable Apple Message, Messenger and Google Business Messages, so that we can service our customers and prospective customers and seal our sales through the instant messaging channel they prefer to use.
Why do you offer WhatsApp on your website?
We are always looking for ways to provide a better experience for our customers and we want to be close to them to advise them best, to offer them package tours and answer any question before, during, or after their trip. Our customers use WhatsApp every day with their loved ones: their family and friends. So there is nothing better than WhatsApp to create a strong, personalized and long-lasting bond.
Have you noticed any changes in the behavior of your web visitors since integrating WhatsApp into your web site?
Clearly so! Our visitors often click on our WhatsApp button in relation to our webchat. I think they recognize the WhatsApp logo and easily click on it to get the information they need, to find answers to their questions, and to be reassured. At the end of the day, we have increased our contact rate and subsequent sales!
What is gained through WhatsApp instant messaging?
WhatsApp allows us to quickly and efficiently answer the questions of visitors to our web site and to maintain relationships over time. It allows us to provide the right answers to all our customers’ questions during the travel purchase phase. What is more, our customers are reassured to know they have a readily available customer service channel if they have any questions that need to be addressed during their trip. WhatsApp builds trust between Vialala and its customers.
Which WhatsApp feature appealed to you the most?
The ability to send images is a powerful asset, especially in the tourism industry. Pictures of the tours we offer help our customers to truly consider and plan their next vacation destination. And since the photos sent remain on WhatsApp, they can show them to their friends and family or view them again after their trip... It’s definitely a feature that makes selling easier!
Ready to interact with your customers?
Bring together several instant messenging services through our omnichannel platform.
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