PrestaShop, launched in 2007, is present in more than 163 countries and is translated into 63 languages. More than 165,000 online stores have chosen this open source solution. PrestaShop allows the creation of an efficient online store without resorting to a developer.
Do you manage an online store? Do you want to enhance your products, boost your customer service and maximize your sales? We recommend a WhatsApp Chat PrestaShop module.
Before discussing the potential of Live Chat modules (WhatsApp, Messenger, iMessage) for your customer service, let's talk about the basics: the commercial performance of your online store. Contrary to what one might think, the WhatsApp Chat module is not just a means of exchanging messages. It helps you add value to your products and encourages purchases.
Numerous studies have analyzed the impact of customer service by messaging on the purchase of products. Here is a little preview:
Your WhatsApp Messenger Chat plugin will also allow you to promote your products through numerous features. Your Live WhatsApp widget on PrestaShop will encourage purchases on your online store. This investment can be paid quickly and, in result you will have a WhatsApp Chat plugin in your online store. You won't need a developer, long-term customer support, or a how-to video to install and use it.
The best Live Chat addons and modules offer several features to promote the products of your online store. The WhatsApp chat plugin offers an option to create a catalog of products. You can also offer your customers multiple responses (one button per response) to encourage them to make a purchase. Do you sell cosmetics? Send multiple-choice questions to your customers (a problem encountered, skin type, budget) and then offer them the most suitable products for them.
Your WhatsApp Business chat widget will also allow you to create a business profile, build mailing lists, and send automatic messages. Because it allows you to send multimedia messages, your WhatsApp Chat will allow you to send videos of your products, advertising photos, and more! You will also be able to manage the delivery of your products, as your customers will be able to share their location with your deliverers. Finally, your WhatsApp Business Chat plugin (API version) allows you to send notifications that will be displayed directly on your customers' mobile phones.
The idea is to facilitate and streamline exchanges with your customers, not to complicate your life. For instance, if you opt for a Live Chat plugin specially designed for PrestaShop. You need to be able to integrate it into your online store without hiring a developer. Also, choose an easy-to-use WhatsApp Business plugin with a clear and reliable notification system.
Our WhatsApp Chat plugin has been specially developed for PrestaShop online stores. It also allows you to take advantage of the many advantages of WhatsApp Business API:
The instant messaging market is not dominated by one particular app. Yes, WhatsApp is leading the way with 2 billion users worldwide. But Messenger stands out as the most used messaging app in many countries. Users with an iPhone mostly use iMessage. Opting for several different addons or modules, each offering instant messaging, will impact the loading speed of your PrestaShop online store.
This is why we has developed an all-in-one module offering several instant messengers:
The fluidity of your customer service depends on it. To help you on this point, we offer you a unique back-office interface. In other words, you will be able to consult all the messages received and, answer them in one place, without juggling between interfaces.
The PrestaShop module signed by ChayAll offers you some interesting marketing features to control your e-reputation: