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Why do you need Instagram DMs automation if you don’t have many followers?

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3 minutes

According to Statista research, 47% of marketers automated their social media efforts in 2021. Time is money and if you can save some time and take even one task off your list, why wouldn’t you? 

Social media on any channel can be a huge effort and a massive time suck, even for small businesses and companies with a smaller social media following. As a result, more digital marketers are turning to automation. One great tool for automating your social media efforts is Instagram DMs Automation with ChayAll!

Save valuable time with Instagram messaging automation

instagram DMs from customers

When you automate your Instagram messages, you boost your current social media initiatives in various ways, but freeing up your time is a major one.

When you automate your messages you benefit in several ways. For example, you'll:

  • Boost efficiency: Task automation reduces error and redundancies. 
  • Improve customer experience: Give customers the information they need quickly.
  • Allocate resources better: Automation takes care of mundane tasks so teams can accomplish higher-value work. 
  • Gain insight: Acquire a better understanding of your processes and make better decisions. 
  • Increase transparency: Get a clear understanding of how your process works and who is responsible for each step. 

Now that we’ve established how Automation can benefit your workflows, let’s dive into some specific areas it can help. 

Provide better customer support with Instagram DMs automation

Customer support teams using Instagram messaging automation will never miss a customer question or complaint. With ChayAll, you can set up an immediate reply to every incoming customer message with the bot builder.

Your brand will have complete control over DMs, where you can set up your welcome and goodbye message, show your products, or even answer FAQs from customers. By automating your messages you will be able to:

  • Ensure users who send messages always receive a response
  • Providing 24/7 support to customers by including things like buttons or answers to FAQs
  • Increase engagement on Instagram

Various factors play into increasing engagement. For example, using the right hashtags, partnering with influencers, and posting high-quality content all improve the chances of someone viewing your social media posts and hitting the like button, sharing, or commenting. 

Social media automation tools can help increase your content’s engagement rate across the board without any added manual work.

Reply to Instagram comments with ChayAll

Even if you don’t have a large following, replying to comments on your social media posts can take lots of time and energy. Ignoring comments altogether isn’t an option either, since responding is a large part of the engagement.

Once you have set up your Instagram account on ChayAll as explained here, you will have access to a new tab on your Chat Console. This tab is located at the top left of your Console. You will be able to find all your posts on the right-hand side. 

By clicking on a post, comments are displayed in the central part of the Console. Here you can reply by mentioning a user or simply by replying to your post.

Written by
Community manager at ChayAll.com. A journalist from Colombia with a love of new trends, culture, music, and cats.